4.5
(15 Reviews)
"I would like to add to my initial 2 star review. After I left my review, Dr Hudish called me and thanked me for the review, and apologized for the frustrating experience I have had reaching someone at the office. She told me she plans to hire someone to cover the front desk for a smoother experience. I really appreciated her sincere call and her determination to make things better. I work in a similar setting and in a similar role, and I can honestly say it is rare that someone would personally respond to a 2 star review and say thank you, or use the feedback to make positive changes. Healthcare providers (in any field) like that are very hard to find. I have great respect for her because of that, and I'm changing the 2 review star review to 5.
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Dr Hudish and her staff are very kind and professional, but I can never reach anyone at the office. I have left message after message on both their numbers and nobody ever returns my calls.
After I purchased contact lenses, there was a rebate I could apply for. I was supposed to get a copy of the itemized receipt in my email but did not receive it. Their office says they provided me with a receipt and the rebate info but I do not recall this as I was told it would be in my email. I am willing to give the benefit of the doubt. Maybe they did give me a hard copy, and I could have misplaced it, but regardless, I called and called and called, almost every week for at least a month so I could get another copy of the receipt. I called over a week ago and actually did speak to someone, but they never called me back with the info I needed. I called again today and reached someone again, and she didn't know what I was talking about and wanted to know how I knew there was a rebate! (the office told me about it which weighed in my decision as to which lenses I wanted).
Well now 60 days have passed and I am no longer eligible for the rebate. I am not sure I will be returning to this office. They are nice people and I like Dr Hudish, but there is something wrong when I cant reliably reach someone on the phone for weeks at a time, especially when I could have saved $100 on those contact lenses. Things are expensive enough, and I could have used that money." - Rooh P.
