Summary of Hampton Inn & Suites Mount Joy/Lancaster West
customer experiences:
- Exceptional Staff and Service: Staff members, including specific mentions of Jessica, Angel, and Loretta, are consistently described as friendly, accommodating, professional, and helpful, going above and beyond to assist guests.
- Cleanliness of Rooms and Facilities: The entire hotel, including rooms, lobby, and common areas, is consistently noted as being super clean, pristine, and well-maintained.
- Great Breakfast: The complimentary breakfast is a highlight, offering a variety of fresh and hot food options like waffles, eggs, sausage, and pastries. Staff are praised for keeping everything well-stocked.
- Convenient Location: The hotel is located in a plaza with restaurants, gas stations, and shops within walking distance, making it a very convenient place to stay.
- Comfortable and Modern Rooms: Rooms are spacious, comfortable, and well-appointed with amenities like a microwave and fridge. The hotel and rooms have a modern, updated feel.
- Pool and Hot Tub: The indoor pool and hot tub are mentioned as clean and a great place for guests, especially families, to relax.
4.5
(638 Reviews)
"Nice hotel! Stayed for 2 nights while there for soccer. Had a King suite, the room was HUGE! Had 2 windows! There was a kitchen bar area (mini frig, sink, large counter, micro); a couch then a large desk separating the bed. Large bathroom area. Staff was very friendly and helpful. Our water cut off, and when I called down they checked and reset the breaker and it came back on with no other issues. There were a few places to eat in the complex the hotel was in, so we could walk there. Only minor complaint, the smell of the farms nearby (manure smell) did come inside the hotel. It was a minor smell in the room, but the hallway it was stronger. A few teammates families thought it was a very strong smell, I however didnt think it was that bad. Breakfast was good and well stocked/attended."
