Summary of Holiday Inn Express & Suites Lancaster East – Strasburg, an IHG Hotel
customer experiences:
- Cleanliness: The hotel, including rooms, pool, and common areas, is exceptionally clean and well-maintained.
- Friendly Staff: Staff members, especially at the front desk, are consistently described as friendly, helpful, welcoming, and accommodating.
- Breakfast: The complimentary breakfast is well-stocked and offers a wide variety of hot and cold options, with specific mentions of pancakes, sausage, bacon, and fresh fruit.
- Room Comfort and Amenities: Rooms are spacious, clean, and comfortable, with cozy beds, soft sheets, and ample electrical outlets. Noted amenities include Keurig coffee makers and full-size Dove toiletries in the shower.
- Location and Views: The hotel is in a beautiful and peaceful location with scenic views of farmland. It is conveniently close to local attractions like the Sight & Sound Theatre and Strasburg Railroad.
- Pool: The indoor pool is clean and well-maintained, though the temperature is sometimes noted as cool or not heated.
- Spacious Rooms: Rooms are spacious, often with high ceilings and practical layouts that include features like moveable tables and plenty of storage.
- Value and Modernity: The hotel feels new, modern, and updated, providing great value for the price.
- Quiet Atmosphere: The environment is quiet and peaceful, which is ideal for a relaxing stay.
- Customer Service: The hotel's customer service is excellent, with staff going above and beyond to resolve issues and accommodate guests.
4.4
(635 Reviews)
"Stayed for one night for a concert in town. The rooms were large and clean. Bathrooms were spacious and clean as well. I enjoy the refillable hand soap, lotion, shampoo, conditioner, and body wash bottles. They use the Dove brand. Breakfast in the lobby was OK. Coffee is always good. Room was ready for check in at 10am!"
