Summary of Holiday Inn Express & Suites Lancaster – Mount Joy, an IHG Hotel
customer experiences:
- Exceptional Cleanliness: The hotel is consistently described as spotless, immaculate, and pristine. The rooms and common areas, including the parking lot and sidewalks, are noted for their high level of cleanliness.
- Friendly and Professional Staff: Employees at all levels—from front desk agents to housekeeping and breakfast staff—are consistently praised for being professional, friendly, and accommodating. They are also noted for being attentive and helpful.
- Modern and Updated Facilities: The hotel is modern and new, with well-maintained and updated rooms and amenities. This includes spacious, clean rooms with new furnishings.
- High-Quality Breakfast: The complimentary breakfast is a highlight, with many guests finding it delicious and offering a wide variety of fresh and hot options, including a popular pancake machine.
- Convenient Location: The hotel is easy to access, situated right off the highway and near various amenities like gas stations, restaurants, and local attractions in towns like Manheim, Mount Joy, and Lancaster.
- Quiet and Peaceful Environment: Despite being fully booked at times, the hotel maintains a quiet atmosphere. Noise curfews are enforced, contributing to a restful stay.
4.3
(189 Reviews)
"We stayed 3 nights. The room was spotless and well stocked. The customer service was great! Everyone from the folks checking us in, answering questions, the staff in the breakfast area, to the room attendants, were fabulous! It was a quick on and off the highway and easy to access. Highly recommend their location! Note: they were fully booked the days that we were there with a lot of younger kids involved in athletic events. Even though they were full, you never would have known because the staff did that well in taking care of the facility."
